INFORMATION ON DELIVERY & SHIPPING COSTS

Delivery with DHL

(1) After conclusion of the contract, delivery by DHL shall be made by Beauty Mates GmbH as quickly as possible.

(2) Beauty Mates GmbH reserves the right to make partial deliveries. If the goods ordered by the customer are not available due to circumstances for which Beauty Mates GmbH is not responsible, in particular in the event of late delivery by our contractual partner(s) or as a result of force majeure, Beauty Mates GmbH shall inform the customer of this immediately. If such a case of delayed delivery for which Beauty Mates GmbH is not responsible lasts three months or longer, Beauty Mates GmbH reserves the right to withdraw from the contract and not to deliver the ordered goods if they are not available. If the purchase price has already been paid, this will of course be refunded immediately.

(3) When deliveries are accepted by the transport company, care must be taken to ensure that the packages have not been opened, damaged or tampered with in any other way. Otherwise, this should be recorded in writing on the supplier handover protocol of the transport company. If prior opening, damage or other manipulation of the parcel is only discovered after handover, the customer should complain immediately to the transport company concerned. However, the customer's statutory rights remain intact even if the complaint is not made to the transport company.

Terms of payment and shipping costs

(1) No minimum order value. Free products can only be ordered in conjunction with paid products.

(2) The flat-rate shipping fee is EUR 4.95 for all shipments within Germany and Austria.

(3) From a shopping cart value of EUR 55.00, delivery within Germany and Austria is free of shipping costs. Please note that in the event of a return, the return costs are to be borne by the customer. In order to facilitate the return process, please contact customer service before returning any goods and inform them of the return. This can be done by e-mail to support@beautymatesde.zendesk.com.

(4) Payment is made by a payment method offered in the checkout, i.e. for example by PayPal. For technical reasons, Beauty Mates GmbH reserves the right to temporarily deactivate or completely discontinue individual payment methods.
Order processing via cash on delivery is not possible.

(5) All prices are final prices in EUR including the applicable VAT. The prices at the time of the order shall apply. The payment amount shown on the invoice must be paid in full to Beauty Mates GmbH, regardless of the method of payment. Beauty Mates GmbH does not accept deductions for transaction fees and the like, for example in the case of payment by international banks.